Refund policy

Gold Kitchen Co — Return and Refund Policy

Due to the perishable nature of our food products, we are unable to offer refunds or exchanges for change of mind purchases.

Damaged or Incorrect Orders
If you receive a damaged, spoiled, or incorrect order, contact us within 24 hours of delivery at admin@goldkitchenco.com.au with your order number and a photo of the issue. We will assess each case individually and may offer a replacement, credit, or refund at our sole discretion.

Cutoff and Cancellation
Ordering cutoffs are published on the website and subject to change. The cutoff in effect at the time of your order applies. Orders cannot be cancelled once the relevant cutoff has passed and preparation has begun. If you need to cancel before the cutoff, contact us immediately at admin@goldkitchenco.com.au.

Catering Orders
Deposits for catering orders are non-refundable if the customer cancels. If Gold Kitchen Co is unable to fulfil a confirmed catering order, a full refund will be issued.

Food Safety
We are not responsible for products that have not been refrigerated immediately upon receipt, or that have been stored, handled or consumed incorrectly.

Contact
admin@goldkitchenco.com.au
Gold Kitchen Co, Kitchen 4, 13 George Street, North Strathfield NSW 2224
ABN 14 084 045 812